Loadshedding and How it Impacts Your Alarm

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Loadshedding can have a severe impact on home alarm systems. With regular power outages, home alarm systems are at an increased risk of being disabled or not functioning correctly. It is important to ensure that your home alarm system is properly maintained and regularly tested to operate optimally during loadshedding.

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The battery backup of an alarm system is essential to provide power to the alarm system in the event of power outages. It also powers the device responsible for sending signals to our control centre. If the battery is not functioning correctly due to age or prolonged power outages, it will not power the alarm system. Furthermore, it will not be able to send any signals to the control centre.

Alarm systems and signal-transmitting devices will automatically shut down when the battery voltage ranges between 10.2 and 10.7 volts. Voltage in this range means the battery can be partially dead and cause your alarm system and signal-transmitting device to shut down.

It would be best to immediately replace the battery once you are aware of a “battery low” condition. Speak to our technical department for assistance.

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When the battery is below an acceptable threshold, and when the power returns, the alarm system will, in most instances, create an alarm or panic condition if in the armed state. These signals will be sent to the control centre if the battery has sufficient power after the power failure. If the battery is in good condition, this will drastically reduce the chances of false alarms during power restoration.

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During periods of power failures, especially load shedding, the following have a severe impact on service delivery:

• Control Centre operators are unable to connect with clients due to cellphone towers being down in various areas at different times. This will also impact the delivery of SMS Notifications.
• When the power returns, multiple false alarm activations are received due to faulty alarm batteries, as explained above.
• Delays in phoning clients are caused due to the influx of clients we need to respond to during these periods.
• There are delays in reaction times due to multiple false alarms activating when the power returns.

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To ensure that the armed response team in your area is as efficient as possible and to help your fellow residents receive a quicker response in times of crisis. Here are some steps you can take to reduce false alarms and support the shared service:

• Download and install the Blue Security App. You can cancel your response via the app, taking the strain off the control centre and armed response.

• Consider upgrading to an 8amp gel battery, as it has a higher capacity and is more efficient than traditional lead acid batteries.

• Contact our technical department should your alarm system give repetitive signals and schedule an 8-point health inspection of your alarm.

• Look at adding a reliable backup power solution to your alarm, like our Solar Caddy 8, our backup power solution, and more.

• If you have existing backup power solutions, ensure that your alarm system is connected correctly to the solution.

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