Blue Introduces L.I.S.A for Enhanced Alarm Monitoring and Customer Experience

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Introducing the newest addition to our innovative safety solutions L.I.S.A:

Listener Integrated Signal Assistant

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We’re excited to announce the latest addition to our innovative safety solutions L.I.S.A: Listener Integrated Signal Assistant. At Blue Security, we’ve been market leaders with over three decades of experience in the safety and security industry, and our commitment to providing the highest level of safety and security for our customers has led us to adopt this state-of-the-art technology.

L.I.S.A is an innovative system that helps us monitor alarm signals during high-volume periods such as harsh weather conditions and loadshedding more efficiently and accurately than ever before. This new system has far-reaching benefits that will help our clients and teams quickly identify emergencies and improve their response times.

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Here are some of the key benefits of our new Smart System:

• L.I.S.A enables us to contact more than 100 clients simultaneously with our innovative voice prompt system.
• The system offers three options to confirm whether you’re experiencing an emergency, a false alarm, or want to speak to a Control Centre Operator.
• We can now respond more quickly to real emergencies.
• Improved communication and accuracy during high-volume periods.

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Frequently Asked Questions

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We have introduced a new Smart System: L.I.S.A to help us to communicate more effectively with our clients to identify emergencies and improve our service to our clients.

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The new system helps our client receive calls faster and reduces the volume of signals and calls to the control centre. Ensuring that false alarms are cancelled, we can respond faster to emergencies.

L.I.S.A assists our Control Centre to communicate with many clients simultaneously using voice-activated technology that prompts you to assess the nature of an alarm signal during high-volume alarm signal periods.     

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L.I.S.A is designed to enhance your customer experience as it helps our team call many customers simultaneously to identify and respond to emergencies faster. This will be especially beneficial during peak periods when harsh weather conditions cause excessive alarm activations.

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L.I.S.A is not a substitute for our current Signal or Technical operators. Instead, it assists our operators in getting the information they require quicker so they can work through false alarms and help you in an emergency.

We encourage all our clients to download and register for the Blue Mobile Panic App for free, as this application allows you to cancel, request an armed response, or request a callback. It also has further functionality for logging faults and provides you with a Mobile panic button. This signal from your BMP app is treated with high priority.

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Yes, this new communication tool will help us to quickly identify real emergencies, effectively cancel false alarms and improve the customer experience as well as our response to emergencies.

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The new system will not have any cost implications on our clients’ current service fees. It is another way Blue is adding value to our clients by using smarter tools to respond faster to emergencies.

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Please continue using the Blue Mobile Panic app to cancel your false alarms. If cancelled via the app, you will not get a call from L.I.SA unless there are other activations during this period. Our smart system receives the message and cancels the false alarm, and will not contact you further.

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The Smart System is only activated when we receive Alarm Signals. If you activate a PANIC, our normal procedures follow, and an emergency response will be dispatched.

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We’re delighted to roll out L.I.S.A to our residential clients in various greater Durban areas in stages from 1 March. At Blue Security, we’re committed to providing our customers with the latest in safety and security technology, ensuring that you have the peace of mind you deserve.

For more information about our innovative safety solutions, please don’t hesitate to contact us. We’re always here to help keep you and your community safe and secure.

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