Trish Gierke

This letter should have been written over 3 months ago – but I have been in no fit state to do so, until recently. Please forgive me for only contacting you now.
I had occasion on the morning of Saturday the 13th February this year, to call upon the assistance of Blue Security. I was unable to wake my husband that morning. In my state of shock after frantically dialing the wrong number for Netcare, I phoned BLUE. Your call center lady dealt very efficiently and kindly with me – and while she talked to me, she was also busy dispatching help.
Very soon one of your men was at my door – like an angel sent! He introduced himself as Jacob Mokoena. He immediately took stock of the situation – talked to me, with care and kindness – and made calls to check on Netcare arrival. When Netcare arrived, he directed them in to our unit and explained the situation. Jacob then remained with me while Netcare attempted to resuscitate and until Doves Undertakers had removed my husband’s body.
Jacob’s professionalism was evident throughout this time, as he quietly took charge of the situation here, in a calm and assuring manner.
During my long career in education, I have been involved in training and I like to think I am equipped to recognize excellence in professional service delivery, when I see it. And so, it is without hesitation that I commend Jacob Mokoena for his services that morning. His impressive commitment to what he does was very obvious to me. He is an outstanding credit to your organization – but I cannot imagine I am telling you something you don’t already know! It would mean a lot to me if my appreciation for this could be conveyed to him & also be added to his personnel record, as a commendation.
To BLUE Security I convey my deepest thanks for the amazing response and assistance in my time of need. With my deepest gratitude to you all.